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¾È½Å¾Ö ( Ahn Shi-Ae ) - Wonkwang University Department of Nursing
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Abstract
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¿¬±¸¸ñÀû: º» ¿¬±¸ÀÇ ¸ñÀûÀº ȯÀÚ°¡ °æÇèÇÑ ¿Ü·¡ ÀǷἺñ½º ÀÌ¿ë °úÁ¤¿¡¼ÀÇ È¯ÀÚÂü¿© °æÇè Á¤µµ¿Í ȯÀÚ¸¸Á· ÇöȲÀ» ÆľÇÇÏ°í ȯÀÚ¸¸Á·¿¡ ¿µÇâÀ» ¹ÌÄ¡´Â ¿äÀÎÀ» ÆľÇÇϱâ À§ÇÔÀÌ´Ù.
¿¬±¸¹æ¹ý: º» ¿¬±¸´Â ¡®2018³â ÀǷἺñ½º°æÇèÁ¶»ç¡¯ µ¥ÀÌÅ͸¦ »ç¿ëÇÏ¿© ÀÇ¿ø±Þ°ú º´¿ø±Þ ÀÇ·á±â°üÀÇ ¿Ü·¡ ÀǷἺñ½º ÀÌ¿ë °æÇèÀÌ ÀÖ´Â 20¼¼ ÀÌ»óÀÇ ¼ºÀÎ 6,684¸íÀÇ ÀڷḦ ºÐ¼®ÇÏ¿´´Ù. ȯÀÚ¸¸Á·¿¡ ¿µÇâÀ» ¹ÌÄ¡´Â ¿äÀÎÀº ȯÀÚ Æ¯¼º, °Ç°°ü·Ã Ư¼º, ȯÀÚÂü¿© °æÇèÀ¸·Î ºÐ·ùÇÏ¿´À¸¸ç ·ÎÁö½ºÆ½ ȸ±ÍºÐ¼®À» ÅëÇØ ºÐ¼®ÇÏ¿´´Ù.
¿¬±¸°á°ú: ´ë»óÀÚÀÇ 84.9%°¡ ¿Ü·¡ ÀǷἺñ½º¿¡ ¸¸Á·ÇÏ´Â °ÍÀ¸·Î ³ªÅ¸³µ´Ù. ¿Ü·¡ ÀǷἺñ½º¸¦ ÀÌ¿ëÇϴ ȯÀÚÀÇ È¯ÀÚ¸¸Á·¿¡´Â ¿¬·É, ÁÖ°üÀû °Ç°¼öÁØ, ȯÀÚÂü¿© °æÇèÀÌ À¯ÀÇÇÑ ¿µÇâÀ» ¹ÌÄ¡´Â °ÍÀ¸·Î È®ÀεǾú´Ù.
°á·Ð: ȯÀÚ¸¸Á·¿¡´Â ´Ù¾çÇÑ ¿äÀÎÀÌ °ü·ÃµÇ¾î ÀÖÀ¸¸ç ÀÌ·¯ÇÑ ¿äÀÎÀ» °í·ÁÇÏ¿© ȯÀÚ¸¸Á·À» Æò°¡ÇÒ ÇÊ¿ä°¡ ÀÖ´Ù. ¿Ü·¡ ÀǷἺñ½º¸¦ ÀÌ¿ëÇϴ ȯÀÚÀÇ ¸¸Á·À» ³ôÀÌ·Á¸é ȯÀÚÂü¿©¸¦ ÁõÁø½ÃÅ°±â À§ÇÑ ÀÇ·áÁ¤Ã¥ ¹× Àü·« ¼ö¸³À» ÅëÇØ Ä¡·á°úÁ¤¿¡¼ ȯÀÚ°¡ Âü¿©ÇÒ ¼ö ÀÖ´Â ±âȸ¸¦ È®´ëÇØ ÁÖ´Â °ÍÀÌ ÇÊ¿äÇÏ´Ù.
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Purpose: This study examined outpatients¡¯ experiences of patient participation, their level of patient satisfaction, and the factors that influence their patient satisfaction with outpatient care.
Methods: This cross-sectional descriptive study utilized secondary data from the 2018 Survey on the Experience with Healthcare Service conducted in South Korea. Data from 6,684 outpatients over the age of 20 years who had visited hospitals were analyzed. Patient characteristics, health-related characteristics, and their experiences of patient participation were assessed as factors related to patient satisfaction. Factors that influenced patient satisfaction with outpatient care were identified using logistic regression analysis.
Results: Overall, 84.9% of the participants were satisfied with the received outpatient care. Higher patient satisfaction with outpatient care was significantly associated with middle (40-59 years) and old age (¡Ã60 years), good self-rated health status, and experience of patient participation in patient safety activities.
Conclusion: Multiple factors were related to patient satisfaction with outpatient care. These factors need to be considered when evaluating patients¡¯ satisfaction levels. To improve satisfaction with health care use, it is essential to provide more experiences and expand their opportunities for patient participation during the care process and establish healthcare policies and strategies to enhance patient participation in patient safety.
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KeyWords
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ȯÀÚ¸¸Á·, ȯÀÚÂü¿©, ÀÇ·á ¼ºñ½º, ÀÇ·áÀÇ Áú
Patient satisfaction, Patient participation, Health services, Quality of health care
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¿ø¹® ¹× ¸µÅ©¾Æ¿ô Á¤º¸
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µîÀçÀú³Î Á¤º¸
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